Frequently Asked Questions
61 My DVD won’t work on my computer. How can I fix this?
You need to install some software onto your computer which will allow you to run DVD’s, if it's not working at the moment, you do not have the software to support playing them. These DVDs are designed to work on a DVD player in conjunction with a television, but should work on most computers if you have the required software.
62 I saw on a demonstration that you could print only the letters that you needed from the alphabets. How do I do this?
Choose the alphabets section of the CD, choose a design and a colourway option. From here you will come to the page display, which should display a complete alphabet. On the left hand side of the page there is an edit box. Simply delete the complete alphabet from the box and type out the letters you wish to print. Note: this is explained in detail in the help files if you select the help button whilst in the alphabets section it will take you straight there.
63 When I choose something to print and proceeding to pressing print, the paper shot through the printer without being printed onto. What did I do wrong?
Try updating your printer drivers as this is usually the cause of this problem.
64 I have printed onto some of your printing papers and the colours have run. How can I stop this?
You need to change the print settings on your printer to let it know that it is printing onto a different surface. Try choosing something along the lines of ‘Photo Paper’ or if you find that the ink is still not drying effectively, select a ‘Transparency’ setting.
65 I want to use one of the toppers, multiple times; can I print off more than one of the same topper on a sheet of paper?
Simply follow these instructions:
- Open a program such as microsoft word
- Go to insert and select ‘Picture’ ‘From File’
- On the left hand side of the dialogue box select ‘My Computer’
- Choose Disk Drive from the menu.
- Choose the ‘Data’, then ‘Toppers’ folder.
- Select the Topper you want and click ‘Insert’
- Once it’s inserted on the page, you can ‘crop’ the image to cut out the bit that you want.
- Press print!
66 Can individual toppers be printed from your CDs?
Yes but to do this you will need to import the image you want into a graphics package such as Craft Artist.
67 How do I apply a gift voucher?
You will need to go the View Shopping Cart stage of checking out and you will see the apply voucher/discount code box towards the bottom of the page.
68 Do you ship to the United States?
Yes we do ship direct to the USA. Please refer to the delivery information page for more details on our delievry times and rates by clicking here
69 The plates are stuck in my Gemini Machine and I cannot release them please help.
Please turn on your machine and then press and hold the middle button for approximately 20 seconds. This will send the plates back out for you. If this does not work please give us a call on 01388 663251 and we will assist you further.
70 I've just placed and paid for an order but forgot to add an item. Can this be added to my order?
As long as your order has not been processed to the packing department you can add an item by giving us a call on 01388 663251. If your order is already in the packing department we are unable to amend it for you.
