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FREE Delivery on UK Orders Over £50 *exclusions apply

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Delivery Information

Please note:Orders paid for by cheque may delay delivery by up to 4 weeks due to our banking processes. Orders are not accepted until we are notified by our bank that the payment has cleared, we therefore cannot guarantee that items will still be in stock at this time. You can pay for your order by card online or by calling 01388 663251

Once your order has reached packing stage (Processing Order), we are unable to amend it prior to dispatch. This includes the cancellation of orders.


UK Standard Shipping charges

 
Basic / Bronze Membership
Silver / Gold / Platinum Membership
Orders under £10
£1
Free
Orders £10-£19.99
£2
Free
Orders £20-£29.99
£3
Free
Orders £30-£49.99
£3.95
Free
Orders £50-£74.99
Free*
Free

Our standard delivery method is by Royal Mail 1st class, however, depending on size and weight, some items may be delivered via our courier service. We are currently dispatching in 1-3 working days from when the order was placed. Please note: during busier periods this may be slightly longer.


UK Mainland Courier Shipping charges

 
Basic / Bronze / Silver Membership
Gold / Platinum Membership
Orders under £25
£4.95
£4.95
Orders £25 & over
£4.95
Free

Please note that courier delivery is not available to PO Boxes. If you live in a remote area or an island area of the UK, different charges may apply. See the section "Remote/Rural Courier Delivery" below.

Order from Monday-Friday (excluding UK bank holiday) before midday and your goods will in most instances arrive the next working day (Monday-Friday, excluding bank holidays).

Order on Saturday or Sunday and your goods will arrive on Tuesday.

Our courier will deliver your parcel between 8.00am-6.00pm. A signature is required on receipt of your parcel, so please choose a delivery address where you will be available between these times. Unfortunately, we are unable to provide you with a more specific delivery time.

If you are not available when the courier comes to deliver your parcel, they may leave it with a neighbour or in a safe place. If it is not possible to leave the parcel with a neighbour or in a safe place, a calling card will be left with instructions on how to arrange a redelivery.

Please note: our couriers will only attempt delivery twice, if the calling card is not responded to within the allotted time frame, the package will be returned to us and you will be liable for any redelivery costs.

Please note that courier delivery charges will only be refunded at our discretion when returning an item.


Remote/Rural Courier Delivery (including all orders containing sprays)

For the postcodes listed below, standard UK delivery is available at normal rates, but we charge a flat rate of £12 if you decide to upgrade your order to two day courier delivery, for Basic, Bronze and Silver Members. This cost covers a surcharge levied by our delivery carrier due to the difficulty of providing a service to remote and island locations.

For Gold and Platinum Members, if your order total is £39.99 or less, the cost is £12 and if the order is £40 or more, it is FREE. If you'd like to place an order smaller than £40, please use the free standard delivery method.

AB31, AB33-38, AB44-56, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, EX39, FK19-99, G83, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, JE1, JE2, JE3, JE4, KW all, PA20-33, PA35-40, PH17-26, PH30-42, PH43, PH44, PH49, PH49,TR21, PO39, PO40, PO41, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, TR22, TR23, TR24, TR25, IV1-28, IV30-39, ZE1, ZE2, ZE3

Due to Royal Mail restrictions, we are unable to send any aerosols (including our sprays) using their service. This means that any orders containing sprays are automatically upgraded to courier delivery (with costs applied, where applicable). In this case, courier fees will be applied using the criteria shown above.


International shipping

Our standard delivery method for international shipping is through Geopost International mail. However, depending on size and weight, some items may be delivered via our courier service, depending on service availability. A signature is required for this service.

Delivery times can take up to 28 working days from when the order is placed.

Zone 1 delivery charges are shown below, for the following countries: Belgium, France, Germany, Luxembourg, Netherlands & Ireland

  Basic / Bronze / Silver Membership
Orders under £75 £8.00
Orders £75 & over Free
  Gold / Platinum Membership
Orders under £50 £8.00
Orders £50 & over Free

Zone 2 delivery charges are shown below, for the following countries: Austria, Cyprus, Denmark, Slovakia, Sweden, Czech Republic, Finland, Gibraltar, Portugal, Italy, Malta, Poland, Spain, Andorra, Estonia, Hungary, Slovenia & Croatia

  Basic / Bronze / Silver Membership
Orders under £100 £18.00
Orders £100 - £149.99 £12.00
Orders £150 & over Free
  Gold / Platinum Membership
Orders under £75 £18.00
Orders £75 - £124.99 £12.00
Orders £125 & over Free

Zone 3 delivery charges are shown below, for the following countries: Bulgaria, Latvia, Lithuania, Greece, Montenegro, Romania, Turkey & the Canary Islands

  Basic / Bronze / Silver Membership
Orders under £100 £25.00
Orders £100 & over Free
  Gold / Platinum Membership
Orders under £75 £25.00
Orders £75 & over Free

Zone 4 delivery charges are shown below, for the following countries: Switzerland, Bosnia, Iceland, Norway, Serbia & USA

Please note that the high shipping charges to Switzerland, Bosnia, Iceland, Norway and Serbia are due to a flat customs fee which we are responsible for paying when the parcel enters the country.

  Basic / Bronze / Silver Membership
Orders under £125 £50.00
Orders £125 - £149.99 £25.00
Orders £150 & over Free
  Gold / Platinum Membership
Orders under £100 £50.00
Orders £100 - £149.99 £25.00
Orders £150 & over Free

Please note: Rest of World customers - for up to date shipping prices for countries outside of what are detailed above, please contact Customer Services on 0845 296 0042 or email info@crafterscompanion.co.uk

Please note that due to prohibitive shipping costs and order tracking issues, we are no longer able to ship to the following countries: Australia, Brazil, Canada, China, Columbia, Hong Kong, Guadaloupe, India, Israel, Japan, Mexico, New Zealand, Pakistan, Philippines, South Africa, South Korea, Taiwan, United Arab Emirates. Please contact our Customer Services team if you would like more information about sourcing Crafter’s Companion products in your country.

We are currently unable to send any aerosols (including our sprays) outside the UK.


Duties and taxes

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Crafter's Companion does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

Important notice: In periods of high order volume, orders may not be able to be shipped on a next working day basis, although every effort will be made to do so.

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