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Club Inspire

Delivery Information

We are celebrating our 12th Birthday Event so please note our current dispatch times are up to 5-7 working days.


Please note:Orders paid for by cheque may delay delivery by up to 4 weeks due to our banking processes. Orders are not accepted until we are notified by our bank that the payment has cleared, we therefore cannot guarantee that items will still be in stock at this time. You can pay for your order by card online or by calling 01388 663251

Once your order has reached packing stage (Processing Order), we are unable to amend it prior to dispatch. This includes the cancellation of orders.


UK Standard Shipping charges

Spend £0 - £39.99
Spend £40.00 +
Silver, Gold, Platinum CI Members
Gold & Platinum CI Members spending £25.00+
Standard Delivery
£3.95
FREE
FREE
FREE
Next Day Delivery
£5.95
£5.95
£5.95
FREE

Standard delivery - £3.95
FREE standard delivery on orders over £40.00
Silver, Gold and Platinum Club Inspire members enjoy free standard delivery on all orders.

Next Day delivery - £5.95
Gold and Platinum Club Inspire members enjoy free next day delivery on orders over £25.00

We use Royal Mail for our deliveries. Some items may be delivered by courier depending on size and weight. Standard delivery orders are despatched within 1-3 working days. During busier periods this may be slightly longer. A signature is required for next day deliveries and your order should arrive between 8am and 6pm.

Next day delivery is not available to PO Boxes. If you live in a remote area or an island area of the UK, different charges may apply. Order from Monday-Friday (excluding bank holidays) before midday and your goods will in most instances arrive the next working day (Monday-Friday, excluding bank holidays).
Please note that courier delivery charges will only be refunded at our discretion when returning an item.


Remote/Rural Courier Delivery (including all orders containing sprays)

For the postcodes listed below, standard UK delivery is available at normal rates, but we charge a flat rate of £12 if you decide to upgrade your order to two day courier delivery, for Basic, Bronze and Silver Members. This cost covers a surcharge levied by our delivery carrier due to the difficulty of providing a service to remote and island locations.

For Gold and Platinum Members, if your order total is £39.99 or less, the cost is £12 and if the order is £40 or more, it is FREE. If you'd like to place an order smaller than £40, please use the free standard delivery method.

AB31, AB33-38, AB44-56, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, EX39, FK19-99, G83, GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, JE1, JE2, JE3, JE4, KW all, PA20-33, PA35-40, PH17-26, PH30-42, PH43, PH44, PH49, PH49,TR21, PO39, PO40, PO41, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, TR22, TR23, TR24, TR25, IV1-28, IV30-39, ZE1, ZE2, ZE3

Due to Royal Mail restrictions, we are unable to send any aerosols (including our sprays) using their service. This means that any orders containing sprays are automatically upgraded to courier delivery (with costs applied, where applicable). In this case, courier fees will be applied using the criteria shown above.


International shipping

Our standard delivery method for international shipping is through Geopost International mail. However, depending on size and weight, some items may be delivered via our courier service, depending on service availability. A signature is required for this service.

Delivery times can take up to 28 working days from when the order is placed.

Zone 1 delivery charges are shown below, for the following countries: Belgium, France, Germany, Luxembourg, Netherlands & Ireland

Basic / Bronze / Silver Membership
Orders under £75 £8.00
Orders £75 & over Free
Gold / Platinum Membership
Orders under £50 £8.00
Orders £50 & over Free

Zone 2 delivery charges are shown below, for the following countries: Austria, Cyprus, Denmark, Slovakia, Sweden, Czech Republic, Finland, Gibraltar, Portugal, Italy, Malta, Poland, Spain, Andorra, Estonia, Hungary, Slovenia & Croatia

Basic / Bronze / Silver Membership
Orders under £100 £18.00
Orders £100 - £149.99 £12.00
Orders £150 & over Free
Gold / Platinum Membership
Orders under £75 £18.00
Orders £75 - £124.99 £12.00
Orders £125 & over Free

Zone 3 delivery charges are shown below, for the following countries: Bulgaria, Latvia, Lithuania, Greece, Montenegro, Romania, Turkey & the Canary Islands

Basic / Bronze / Silver Membership
Orders under £100 £25.00
Orders £100 & over Free
Gold / Platinum Membership
Orders under £75 £25.00
Orders £75 & over Free

Zone 4 delivery charges are shown below, for the following countries: Switzerland, Bosnia, Iceland, Norway, Serbia & USA

Please note that the high shipping charges to Switzerland, Bosnia, Iceland, Norway and Serbia are due to a flat customs fee which we are responsible for paying when the parcel enters the country.

Basic / Bronze / Silver Membership
Orders under £125 £50.00
Orders £125 - £149.99 £25.00
Orders £150 & over Free
Gold / Platinum Membership
Orders under £100 £50.00
Orders £100 - £149.99 £25.00
Orders £150 & over Free

Please note: Rest of World customers - for up to date shipping prices for countries outside of what are detailed above, please contact Customer Services on 0845 296 0042 or email info@crafterscompanion.co.uk

Please note that due to prohibitive shipping costs and order tracking issues, we are no longer able to ship to the following countries: Australia, Brazil, Canada, China, Columbia, Hong Kong, Guadaloupe, India, Israel, Japan, Mexico, New Zealand, Pakistan, Philippines, South Africa, South Korea, Taiwan, United Arab Emirates. Please contact our Customer Services team if you would like more information about sourcing Crafter’s Companion products in your country.

We are currently unable to send any aerosols (including our sprays) outside the UK.


Duties and taxes

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Crafter's Companion does not collect duties and taxes, and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

Important notice: In periods of high order volume, orders may not be able to be shipped on a next working day basis, although every effort will be made to do so.

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