Before you contact us, please check our frequently asked questions section, as the answer to your question may already be there.
You can contact us by phone, fax, email or by using the online form.
We endeavour to answer your emails within 2 working days, however, during busier periods this may take slightly longer.
If contacting us via the website or by email, it would be greatly appreciated if you could send only one message to one inbox, this is to avoid any duplicate responses from different members of staff and will allow us to respond to all queries as quickly and efficiently as possible.
National number: 01388 663251
Tel: +44 (0)1388 663251
Monday - Friday: 08:30 - 17:00
If you want to contact us via post, or wish to return an item please do so at our registered address below:
Crafter's Companion, Unit 1, Horndale Avenue, Aycliffe Business Park, Newton Aycliffe, DL5 6DR
Unfortunately we are unable to accept personal callers, however if you’re in the area please come and visit our store situated next door to Head Office.
For customer services: firstname.lastname@example.org
For trade related enquiries: email@example.com
For general enquiries: firstname.lastname@example.org