Join our loyalty club and save at least 5% on every order when you reach the bronze tier!

Join our FREE loyalty club now and you'll save at least 5% off every order once you have reached the bronze tier.

For every £1 you spend with Crafter's Companion, you'll receive one Loyalty Point. The more points you have, the bigger and better your benefits will be.

It's that simple.

If you're already a member of our loyalty club, click below to login!


To find out more about these benefits or to join our Loyalty Club, click here.

Club Inspire

Contact Us

Before you contact us, please check our frequently asked questions section, as the answer to your question may already be there.

You can contact us by phone, fax, email or by using the online form.

We endeavour to answer your emails within 2 working days, however, during busier periods this may take slightly longer.

If contacting us via the website or by email, it would be greatly appreciated if you could send only one message to one inbox, this is to avoid any duplicate responses from different members of staff and will allow us to respond to all queries as quickly and efficiently as possible.

Contact Information

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Customer Services:

National number: 01388 663251
Lo-call: 0845 296 0042 (calls cost 3p per minute plus your phone company's access charge)
Fax: 01388 663260

International Customer Services:

Tel: +44 (0)1388 663251
Fax: +44 (0)1388 663260

Office Hours:

Monday - Friday: 08:30 - 17:00
Saturday: 9:00 - 13:00

If you want to contact us via post, or wish to return an item please do so at our registered address below:

Our Address:

Crafter's Companion, Unit 1, Horndale Avenue, Aycliffe Business Park, Newton Aycliffe, DL5 6DR

Unfortunately we are unable to accept personal callers, however if you’re in the area please come and visit our store situated next door to Head Office.


For customer services:

For trade related enquiries:

For general enquiries: 
(please note that any customer service enquiries to this email address may be delayed).

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